Updated: Nov 6, 2024
We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process.
To initiate a complaint, please reach out to [email protected]. We will confirm the receipt of your complaint within one business day, and seek to provide a resolution within 15 business days of receipt of the complaint. In certain circumstances, if we are not able to provide a final response within 15 days, we will instead provide you with reasons for the delay in answering the complaint, and a deadline which we aim to issue a final response within 35 business days after the date the complaint was received.
Please note that Levro relies on multiple providers to provide its services. Banking services provided by Thread Bank; Members FDIC. Deposits are FDIC-insured through Thread Bank, Member FDIC.
Payment and e-money services are provided by The Currency Cloud Limited. Please refer to Levro Foreign Exchange Services Addendum for details. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorized by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199)
These partners have certain obligations as regulated financial services institutions, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations.
However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here, and Thread Bank; Member, FDIC can be reached at [email protected].
1 Daily cut-off times apply and other limits apply. Please refer to the Levro Deposit Account Agreement for details on banking services provided by Thread Bank; Member FDIC. Annual Percentage Yield (APY) on accounts provided by Thread Bank is effective as of 12/19/2024. For balances between $100,000 - $199,999.99 the account earns 0.81% APY. For balances between $200,000 - $999,999.99 the account earns 1.62% APY. For balances between $1,000,000 - $2,999,999.99 the account earns 3.23% APY. For balances over $3,000,000 the account earns 3.27% APY. The given APYs are based on a variable rate and may change at any time. Fees may affect earnings on the account.
2 Levro is a financial technology company, not a bank. Banking services provided by Thread Bank; Members FDIC.. Deposits are FDIC-insured through Thread Bank, Member FDIC. Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact [email protected] with questions on the sweep program. Pass-through insurance coverage is subject to conditions.
The Levro Visa Debit Card is issued by Thread Bank; Members FDIC, pursuant to a license from Visa USA Inc. Your funds are FDIC insured up to $250,000 through Thread Bank; Members FDIC. Payment services in the United States are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed here. VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. VGSI is also a registered Money Services Business (“MSB”) with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041. Payment and e-money services are provided by The Currency Cloud Limited. Please refer to Levro Foreign Exchange Services Addendum for details. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorized by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199) and subject to the Currencycloud Terms of Use.
* Accounts are eligible for pass-through deposit insurance only to the extent pass-through insurance is permitted by the rules and regulations of the FDIC, and if the requirements for pass-through insurance are
satisfied. There may be a risk that pass-through deposit insurance is not available because conditions have not been satisfied. In such cases, funds may not be fully insured in the event the insured depository institution where the funds have been deposited were to fail.
3 Additional fees imposed by card networks may apply to all international transactions using the Card. Please refer to Levro Deposit Account Agreement and Levro Visa® Debit Cardholder Agreement for products issued by Thread Bank"
4 The Levro Visa® Debit Card is issued by Thread Bank; Members FDIC, pursuant to a license from Visa U.S.A. Inc.
In order to receive information about your Personal Data, the purposes and the parties the Data is shared with, contact Levro. For more information and to understand your rights, you can also view the complete version of this privacy policy.